We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at biggerthanlifeshop@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at biggerthanlifeshop@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at biggerthanlifeshop@yahoo.com.

At BIGGERTHANLIFE, we appreciate your support and are committed to getting your order to you as quickly and safely as possible.

ORDER PROCESSING

All orders are processed within 3–5 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that orders placed on weekends or holidays will begin processing on the next business day.

SHIPPING TIMES

United States:
Estimated delivery time is 5–10 business days after your order has been processed.

International Orders:
International shipping times may vary depending on the destination and customs processing. Estimated delivery is generally 7–20 business days after processing.

Please understand that shipping times are estimates and are not guaranteed. Delays caused by carriers, weather, customs, holidays, or other circumstances outside of BIGGERTHANLIFE's control may occur.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, BIGGERTHANLIFE may offer free shipping promotions. Any applicable promotion will be clearly stated at checkout or on our website.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a tracking number via email.

If your tracking information has not updated immediately, please allow 24–48 hours for the carrier's system to update.

LOST, STOLEN, OR DAMAGED PACKAGES

BIGGERTHANLIFE is not responsible for packages that are lost, stolen, or marked as delivered by the shipping carrier.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the shipping carrier directly to open an investigation.

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package and items.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If you enter an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to have the order reshipped.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order. We cannot guarantee that changes can be made once an order has entered processing.

INTERNATIONAL CUSTOMS & DUTIES

International customers are responsible for any customs fees, duties, taxes, or other charges imposed by their country's customs authority.

BIGGERTHANLIFE is not responsible for delays caused by customs.

CONTACT

If you have questions regarding your order or shipping, please contact us through our website's contact page.

Thank you for supporting BIGGERTHANLIFE.

KEEP GOING. THINK BIGGER. LIVE BIGGER.

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